Shipping policy
Shipping Information
At Pure Companion, we strive to get your order to you as quickly as possible. All orders are processed and dispatched within 2 business days. You will receive a confirmation email with tracking details once your order has been shipped.
Shipping Options & Estimated Delivery Times
We offer the following shipping options:
- Royal Mail Tracked 48 Hours: Estimated delivery in 3-6 business days
- Royal Mail Tracked 24 Hours: Estimated delivery in 2-4 business days
- International Shipping: Estimated delivery in 3-5 business days
Delivery times may vary depending on your location and any unforeseen courier delays.
Shipping Costs
- Royal Mail Tracked 48 Hours: FREE when you spend £30+
- Royal Mail Tracked 48 Hours: £2.99 when you spend less than £30
- Royal Mail Tracked 24 Hours: £4.99
- Europe Shipping: £9.99
- Rest of the World Shipping: £23.99
- Note: sometimes we will have free shipping periods.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email. You can use this to monitor your delivery status. If you experience any issues, please contact our support team at team@purecompanion.com
Lost or Delayed Orders
If your order has not arrived within the expected timeframe, please check your tracking information. If there are any concerns, contact us at team@purecompanion.com, and we will assist you in locating your parcel.
Customs & Duties (For International Orders)
International orders may be subject to customs duties and taxes, which are the responsibility of the customer. Please check with your local customs office for more information on potential charges.
Need Help?
If you have any questions about shipping or delivery, feel free to reach out to us at team@purecompanion.com. We’re happy to help!